Refund policy

The short version: if your first order of Moisture Oyster doesn't work out within 30 days, we'll give you your money back. No hard feelings.

The 30-day money-back guarantee
We want you to actually love using Moisture Oyster, so your first order is covered by a 30-day money-back guarantee. If you're not satisfied for any reason within 30 days of delivery, email us at care@moistureoyster.com with your order number and we'll refund your first order to your original payment method. Because eye drops are a personal care product, you usually won't need to ship anything back. If we do need a bottle returned (for example, unopened extras from a multi-pack), we'll send you a prepaid label and instructions. Please don't ship anything back without contacting us first.

Damaged, defective, or wrong items
Check your order when it arrives. If anything is damaged, defective, or simply not what you ordered, email care@moistureoyster.com right away with a photo and your order number, and we'll make it right with a replacement or refund. This applies to every order, not just your first.

Subscriptions
You can pause, skip, or cancel your subscription anytime from your account dashboard, no fees and no questions asked. The money-back guarantee applies to your first subscription order. For any later subscription order, cancel before it ships and you won't be charged; if something's wrong with an order you received, the damaged-or-defective policy above has you covered.

Refund timing
Once your refund is approved, it goes back to your original payment method automatically. Most refunds land within 10 business days, though your bank may take a few extra days to post it. If more than 15 business days have passed since approval, email care@moistureoyster.com and a human will chase it down.

The fine print
Gift cards are non-refundable. The guarantee covers one first order per customer and household. For safety reasons, opened products that are returned to us are never resold.

Questions?
care@moistureoyster.com.